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The comprehensive support manager in OrgCenter allows support centers to organize their day more efficiently. OrgCenter® combines access to pertinent information knowledge base and call center management issues in one product.
To accommodate a busy technical support/held desk environment, you can create a new issue at any time and quickly return to the previous screen where you were working. When creating a new issue, the system produces an Issue Ticket Number that can be given to the customer as well as sending an email to the customer as ticket confirmation. The issue can be linked to a company with by clicking a single button on the Graphical User Interface.
When creating a task from within a technical support issue, the task is automatically indexed to allow quick access to the issue from within the task display.
As the tech support technicians open their support work environment, a list of open issues ranked by follow-up date and priority is displayed.
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